Purchase conditions

Purchase conditions

Orders will be shipped in approximately 5 to 7 business days, after receipt proof of payment of the purchase, depending on availability. (We do not ship, Saturday, Sunday or holidays). The delivery time of the delivery company will be added.


Shipping policy

National Shipping

Our orders are sent through the delivery companies Domesa and Zoom, which are responsible for the safe delivery of the order.

All shipping companies have a delivery time of 1-2 business days to deliver in any part of Venezuela, for all companies we use a COD service (cash on delivery). That mean, you pay the delivery when you receive the product.

We will send you as soon as possible a tracking number that allows you to track the delivery online or by phone:


DOMESA: 0 501 DOMESA-0 (0 501 366372 0) or WWW.DOMESA.COM.VE


ZOOM: 0 800 SOS.ZOOM (0 800 767 9666) or WWW.GRUPOZOOM.COM


International Shipping

Our orders are shipped by DHL EXPRESS, which is responsible for the safe delivery of the order.

We have a delivery time of 3-8 business days, which can vary due to delays or delays at customs or local authorities. We are not responsible for customs charges.

We will send you as soon as possible a tracking number that allows you to track the delivery online or by phone:

DHL EXPRESS: 0 800 CALL-DHL (0 800 2255 345) to call inside venezuela
+58 212 620 6000 (Outside Venezuela) or WWW.DHL.COM.VE